Disputes are most effectively resolved at the earliest stage possible. SERC provides training to school districts and parents in Engaging in Challenging Conversations. The training teaches the participants to focus on Mutual Purpose and develop skills for effective Collaboration.
Student outcomes are best when parties learn to effectively communicate their interests and needs and work together to develop appropriate services for children with disabilities.
For questions or details on additional training opportunities, please contact SERC at
918.270.1849 or 888.267.0028 (toll-free).
Essential Skills for Engaging in Conflict:
Six Conversations in Support of Effective Collaboration
SERC presents a professional development series written by Greg Abell, Principal at Sound Options Group, LLC.
"Essential Skills for Engaging Conflict" is designed for Oklahoma schools and staff to improve their ability to work together and achieve a range of goals and objectives in improving student learning.
The series contains an introduction session plus six additional modules. Each module includes a guide and a video to be used to help facilitate groups who may use the series in professional development settings.
The introduction gives an overview of the six (6) modules and how to utilize the training to facilitate participants in a professional development setting.
Module 1: Conflict and Collaboration
Explores the role of collaboration and conflict in the Special Education Collaborative Process of the Individuals with Disabilities Education Act (IDEA).
Module 2: Starting with Self-Preparation
Explains how understanding your own style and preparing yourself for the process leads to meaningful choices as one engages in the Special Education Collaborative Process of the IDEA.
Module 3: Listening for Understanding
Explores the value of listening to understand and responding in a meangingful way during the Special Education Collaborative Process of the IDEA.
Module 4: Sharing Your Perspective
Presents the value of creating safety and sharing your perspective in a way that can be understood and responded to in the Special Education Collaborative Process of the IDEA.
Module 5: Exploring Issues to Understand Interests
Looks at how to explore "the issues presented" in the Special Education Collaborative Process of the IDEA to understand the "underlying interests" that are driving positions of the participants.
Module 6: Solutions for Mutual Purpose
Explores a variety of methods to find solutions to issues that also serve the mutual purposes of the parties during the Special Education Collaborative Process of the IDEA.