Service provider trainer in higher education with moderate hearing loss
This person is hard of hearing; works in a higher education setting. She has moderate hearing loss and wears hearing aids. She performs most job functions independently but finds challenges in certain circumstances such as working in a cubicle office setting or where there is excessive noise while on telephone calls. Phone calls, staff meetings, online training, and in-person group trainings all present challenges with her hearing loss.
Possible Recommendations:
A simple low-tech/no-tech solution to be considered when lots of time is spent talking on the phone includes relocating the employee to an office. This will provide a quieter space as it decreases the sound-to-noise ratio. A phone amplifier can be used as well as a desktop captioning service that transcribes telephone calls received at her desk. Requesting written materials or agendas will help in staff meetings as well as follow-up written documentation summarizing the results of the meeting. For staff meetings and large group trainings, using the Roger On with the Roger NeckLoop will help with sound amplification. She can also request that all training videos be captioned or written transcripts of videos be provided.
Devices to Try:
Goals and Outcomes:
The employee will interact on the phone and in person (in one-on-one and group settings)along with peers and have successful job performance.
See the attached HAAT Model form to see how to match the employee to needed AT.
Case Study Form – HAAT Model
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